Syllabus for PGDM(CRM)

Apeejay School of Management, New Delhi
PGDM (CRM) 2007-2009

Organizational Behaviour

Faculty: Dr Srirang Jha

Pedagogy:
Lectures
Case Studies
Project Work/Assignments

Evaluation:
Internal: 40%
Assignments/Surprise Tests: 15%
Mid-term exam: 15%
Class Participation: 5%
Attendance: 5%
External: 60%

Course Outline

1. Introduction to Organization Behaviour
2. Perception and Attribution
3. Personality and Attitudes
4. Job Satisfaction
5. Motivational Needs and Processes
6. Behaviour of Groups and Teams
7. Organizational Culture
8. Organziational Restructuring
9. Stress and Conflict
10. Leadership, Delegation and Empowerment

Reading List
Jon L. Pierce, Donald G. Gardner, Management & Organizational Behaviour, Thomson Learning
Luthans, Fred, Organizational Behaviour, McGraw Hill, New Delhi
Robbins, Stephen P., Organizational Behaviour,
Slocum, John W., and Hellriegel, Don, Fundamentals of Organizational Behaviour, Thomson Learning
Relevant Journals, Business Newspapers